Welcoming Our Patients

Whatever your reason for coming to us, we welcome you, and promise to provide the best care we can during your stay. To make your stay as comfortable as possible, here is some important information for you to know.


When you are admitted, you will be asked a number of questions by our admissions staff and by the nursing staff. These questions will help us know more about you so that we can better serve your needs. Please be assured that your answers and medical information are always kept strictly confidential - only authorized staff has access to it.

You will be asked to sign several forms, including consent for treatment, assignment of insurance benefits and acceptance of financial responsibility. Any deposit that may be required is payable at this time, unless sufficient arrangements have been made in advance.

Please be sure to arrive at the time you were asked to, so that we can take care of all your admission needs efficiently.

Forms to bring - Bring your insurance identification cards (such as Blue Cross, Medicare or Medicaid), and your insurance claim forms, if you have them. (Please note that Thomas does not accept Carelink Medicaid or CAMC Blue Cross.)

If you have Advance Directives, please present copies of them at the time of your admission.

Medication - While you are a patient, your physician will prescribe any medications that you will need, and this will be dispensed by our Pharmacy. You do not need to bring any medications from home. You should bring a list of medications you have been taking regularly, and include all the information on each prescription label.

During your Stay - You will need only small personal items during your stay here. While hospital gowns are furnished, you may bring your own pajamas or nightgowns, robe and slippers. You may bring an electric razor or hairdryer, but other electric appliances are discouraged. Any appliances you do bring must be inspected and approved by the maintenance or security personnel.

Valuables - Because we cannot be responsible for your valuables during your stay, it is best to leave them at home. If that isn't possible, we can arrange for your valuables to be deposited in the hospital safe.

Financial Service - Thomas Memorial Hospital is committed to providing, without discrimination, medically necessary care for emergency medical conditions to individuals regardless of their ability to pay or their eligibility under the Hospital's financial aid policy. Thomas Memorial Hospital wants prospective patients and local community agencies to know that Thomas Memorial Hospital has a financial aid policy that is consistent with the mission and values of the Hospital and takes into account each patient's ability to contribute to the cost of his or her care. Click below to see our full Patient Financial Services document.


Welcoming Our Visitors

Visits from friends and relatives are important for a patient's morale and recovery, but rest and quiet time are equally important. Therefore, we ask all visitors to respect and abide by these rules, so that we may provide a healing and restful environment.

Visiting Hours

During emergency situations, visiting hours may be altered at the discretion of the hospital's administration. In this event, information will be posted throughout our facility.

Medical, Surgical, Maternity and Pediatrics

1:30 pm to 8:30 pm

Visitors to surgery patients may visit before or after the patients' surgery. Check in with the Security Department personnel, a volunteer in the lobby or the charge nurse in the nursing unit.

One parent of a pediatric patient is permitted to remain in the room with the child at night.

Patients who are on the critical list may be allowed brief visits from family members other than the posted hours if approved by the doctor or charge nurse. The security officer will be alerted to these visits.

Behavioral Health Center

Monday - Friday, 7:00 pm to 8:00 pm
Saturday and Sunday, 2:30 pm to 3:30 pm; 7:00 pm to 8:00 pm

Visitors must report to the nurses' desk upon entering the Behavioral Health Department

Med/Psych Unit

Monday - Friday, 6:00 pm to 7:30 pm
Saturday and Sunday 1:00 pm to 3:30 pm 6:00 pm to 7:30 pm

All visitors must report to the nurses' desk upon entering the Med/Psych Unit.

Coronary Care and Intensive Care

9:00 am to 10:00 am
12:30 pm to 1:30 pm
5:00 pm to 6:00 pm
8:00 pm to 8:30 pm

Visiting Rules

We recommend there be only two visitors at one time, and that visits be limited to 15 minutes, unless circumstances warrant that a family member stay at all times.

Visitors under 12 are not permitted to visit patients, unless special approval has been granted and prior arrangements have been made with the nurse manager or nursing supervisor. A pre-scheduled visitation for brothers, sisters and grandparents or newborns may be made with the Newborn staff.

Food or beverages are not to be delivered to patients by visitors without first obtaining a nurses' permission. Alcoholic beverages or non-prescription drugs are not permitted.

Smoking is not permitted on the hospital campus.  Thomas Memorial Hospital is a tobacco-free environment.

News & Events

Produce Sale July 1st @ Thomas Cafe Patio
Tuesday, June 30, 2015

Thomas Health System Announces Service Line Directors
Thursday, June 04, 2015

Matthew Upton, MD Assumes New Role as Thomas Health System CMO/CMIO
Wednesday, June 03, 2015

May 10th-16th National Hospital Week
Wednesday, May 06, 2015

More News >



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